Frequently Asked Questions (FAQs) about Lea’s

Are our prices are the same online as they are in the retail store?

Absolutely. We price our products very competitively. If we should carry the same product in the brick and mortar boutique, the price will match our ecommerce site.

Do you charge sales tax?

New York address: We are required to charge 8% on taxable items shipping to NY addresses. This includes all jewelry, all gifts and clothing items $110.00 or more. Clothing includes, scarves, hats, etc.

Non New York address: If you do not reside in New York State, we are not required to collect sales tax.

Can I modify my order after it has been placed?

Please call (518) 392-4666 or send an email to [email protected] if you need to change an order after it has been placed. However, we cannot guarantee that we will be able to modify your order as we process and ship very quickly. Once an order ships it cannot be changed.

I’m having difficulty getting my order to go through. What should I do?

Check and make sure you have completed every field at checkout and did not leave any required information blank. If you are still having trouble, feel free to call us at (518) 392-4666 Monday-Friday 10:00am-5pm ET or send an email to [email protected].

What methods of payment do you accept?

We currently accept Visa, MasterCard, Discover, American Express, and PayPal.

Is it safe to place my order online?

No need to worry about credit card security. Our secure server software is the industry standard and secure for ecommerce transactions. All of your personal information including, name, address, and credit card information is encoded so that it cannot be read as the information travels over the internet.

How do I place an order?

The fastest way to place an order is on this website. See our online store and catalog.

How can I contact you?

You can contact us through either email or phone. Email anytime to [email protected]. Call us by telephone (518) 392-4666 Monday-Friday between the hours of 10:00am and 5pm ET.

Do you offer free shipping?

We have a flat rate of $9.99 for domestic shipments. We also offer free shipping on orders of $199 or more.

How does your sizes run ?

Difficult question to answer as each designer cut sizes differently. For example, Bryn Walker and Flax have a tendency to run very full and customers can often buy a size down. We are happy to give specific measurements on any garment you require. Email us a request at [email protected]. We will respond within one business day.

Where is the clothing made ?

Most of the designers we represent have their production in the USA. The lines that produce internationally do so in a responsible manner, such as through fair trade regulation.

What are your hours and days of operation?

[text-blocks id=”store-hours”]We are open daily except for a short period in mid-winter (January and February) when we are closed Tuesday and Wednesday. Our hours are generally 10am or 11am till 5pm depending on the time of year, we may be here even later. Feel free to call (518) 392-4666 to check.

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